Akana Holistic Therapies | Frequently Asked Questions
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Frequently Asked Questions

Which treatment is for me?

We’ve grouped treatments into five main areas of therapy Akana focuses on: Health and Wellbeing, Aesthetics and Rejuvenation, Decongestion and Detox, Fertility and Pregnancy, and Relaxation and Pampering. Skim the respective pages and /or contact us to discuss your requirements. At Akana we are always happy to advise and tailor your treatment for you.

Is Acupuncture safe?

Acupuncture is one of the safest medical treatments, of both conventional and complementary, on offer in the UK. Two surveys conducted independently of each other and published in the British Medical Journal in 2001 concluded that the risk of a serious adverse reaction to acupuncture is less than 1 in 10,000. This is far less than many orthodox medical treatments.

Your practitioner is licensed and BAcC registered and has your wellbeing and safety at the heart of everything she does. The following assurances are BAcC standard:

  • BAcC members have completed a first-degree-level training or equivalent in traditional Acupuncture, including substantial elements of Western anatomy, physiology and pathology;
  • Your BAcC acupuncturist will record all relevant details of your health condition and your medical history before treatment commences. Occasionally, based on this information, he or she may refer you to your GP for further investigation or medical treatment;
  • Your BAcC acupuncturist uses only pre-sterilised single-use needles which are safely disposed of after your treatment;
  • All treatments are carried out in accordance with exemplary professional standards developed by the British Acupuncture Council and detailed in the BAcC Codes of Safe Practice and of Professional Conduct;
  • The treatment room and all equipment must conform to standards laid out in the BAcC Code of Safe Practice and in nearly all cases have also been approved by local authority environmental health officers;
  • BAcC members have full medical malpractice and public/product liability insurance cover.

Is Akana's Acupucturist a member of the British Acupuncture Council?

Yes. Visit our About page to read more about Astrid.

I never had Acupuncture before. Do the needles hurt?

Acupuncture needles are very much finer than the needles used for injections and blood tests. You may not even feel them penetrate the skin and once in place they are hardly noticeable.

In some cases you may feel an ache which signals that your body’s Qi (energy) has been accessed and which should settle soon. Many Acupuncture patients like this sensation as it makes them feel more involved in how the treatment works.

It is worth adding that the school of Acupuncture our practitioner has studied with teaches the use of a minimal number of needles, just enough to give the body input to get to the best possible balance it can achieve. From this point of view, if you want to try Acupuncture, you will have a gentle introduction with a few needles only.

I've had Acupuncture from my physiotherapist / osteopath. Is this any different?

Some Western medical practitioners use needles to treat musculo-skeletal conditions, and in general do this based on modern neuroanatomy, physiology and pathology, rather than Chinese medical theory. You may come across terms such as ‘dry needling’ or ‘medical acupuncture’. If you have had treatment by a medical practitioner, physiotherapist or osteopath, this is what you most likely would have had.

Acupuncture otherwise falls within the scope of classical or traditional Chinese medicine. This is what Akana’s treatments are based on. Although your practitioner will also have had a foundation in the Western approach to anatomy, physiology and pathology, their work will be based on the Chinese medical approach to health of balancing Qi (vital energy), Yin and Yang etc.

I've had botox. Can I have Cosmetic Acupuncture?

Yes. But we ask that you leave a minimum of three months between your last botox treatment and your first facial acupuncture session.

How do I prepare for treatment? What if I have a medical condition?

There are few contraindications to Acupuncture, Cosmetic Acupuncure, Manual Lymphatic Drainage (MLD) and Massage, and they don’t always mean that a treatment cannot take place. This will be discussed during your consultation. It is important that you let your therapist know if you are or could potentially be pregnant, and that you mention any symptoms and medical conditions you have or had in the past, and any medication you may be taking.

Many of our treatments can help alleviate symptoms and work well alongside mainstream medical treatment. However, if you are currently receiving treatment from your medical practitioner it is sensible to mention to them that you plan to have acupuncture.

In some cases we might ask you to confirm that you have checked with your doctor before starting treatment. This is not often required, but if you are unsure, ask your medical practitioner and/or mention it to us at the time of booking.

While Acupuncture treatment may enable you to reduce or stop taking some forms of medication you should keep taking your prescription as advised and always consult with your doctor for any change.

You shouldn’t have treatment under the influence of alcohol. While it is advisable to avoid a heavy meal within an hour prior to treatment, do make sure that you have eaten earlier in the day.

Where and when can I have treatment?

Akana’s treatments are offered at our clinics in Ascot and Chobham / Woking. Call us on 07773 328541 or visit our Contact page to schedule a session.

How far ahead do I need to book?

Our clients and patients tend to book in advance. In some cases we might be able to offer same-day treatments, but by booking in advance you are more likely to find your preferred treatment slot available. Once you become an Akana client/patient, you may be invited to register with our online booking system which provides you with direct access to book, change or cancel your appointments.

What if I have to cancel?

We understand that sometimes you might need to change or cancel an appointment. At the same time, we ask you to give us as much notice as you can, since holding the treatment slot for you makes us unable to offer it to somebody else who might need it.

We ask for a minimum 24 hours notice for changes and cancellations. Please read our cancellation policy on our Terms and Conditions page.

What if I arrive late for my appointment? Can I still be seen?

If possible, please inform us about any delays. Your therapist may consider your session cancelled if they don’t hear from you within 15 minutes of your scheduled start time. In some cases it may still be feasible to carry out your treatment when you arrive late, but it is likely that we will have to keep to the original end time and your treatment will be shorter.

Your treatment price will still be due in full, see our Terms and Conditions.

What should I wear for my treatment?

Akana’s treatments are carried out partially or fully clothed. You will be wearing most of your clothes for Acupuncture, Facial Acupuncture, Thai Yoga Massage, Thai Foot Massage or Natural ‘Face Lift’ Massage so we advise that you wear comfortable, loose fitting clothing. For treatments carried out directly on the skin, you may be asked to undress to your underwear and will be covered in towels except for the area being worked on. Your therapist will respect your privacy and ensure that you are kept warm and comfortable at all times.

What should I expect at my first appointment?

At your first appointment (sometimes before), your practitioner will first carry out an initial consultation, in which they will seek to understand your needs and expectations, as well as any relevant information about your health and lifestyle. This information will be stored securely, kept confidential and solely be used by the therapist in the context of your treatments.

In Acupuncture sessions, the verbal consultation is usually followed by a so-called ‘body diagnosis’, which may include examination of Chinese meridian pathways (e.g. for pain), a ‘tongue diagnosis’ and pulse taking.

How long will my treatment last?

Please confirm the duration of your treatment with your practitioner at the time of booking. In general, if treatment focuses on a particular area or issue (e.g. Acupuncture follow-ups, Manual Lymphatic Drainage, Natural ‘Face Lift’, Thai Foot Massage, or a back treatment in Classic Massage) your session would be around an hour long. Acupuncture consultations, Facial/Cosmetic Acupuncture, full-body massage and Combined Treatments can take up to 90 minutes.

Please note that treatment times are only advised as a guidance, for scheduling purposes.

Will you be using oils? I am allergic to nuts.

Some of Akana’s body work treatments may involve massage oil, creams or waxes. Although we endeavour to use products without nuts, some massage products may contain almond oil. It is important that you let your practitioner know if you are allergic to nuts.

What do I have to do during a treatment?

Make sure you are comfortable and then relax! Your practitioner will tell you when to move or turn, otherwise you are not expected to do anything. Many people are completely quiet during a session, others prefer to talk – it is up to you, it is your time. And do not hesitate to ask questions at any time.

What will treatment cost?

Please refer to the Prices section of our website or ask your practitioner. We advise that you confirm the cost of your treatment at time of booking.

Please also refer to our Terms and Conditions regarding when and how payment for your treatment is due.

I have private medical insurance. Will they cover the cost?

As the demand for complementary medicine increases, some private health insurance companies may begin to offer cover for traditional acupuncture or other complementary therapies. It is worth checking your individual policy details and clarifying with your insurer. While at this point we don’t have direct arrangements with insurance companies, we are happy to issue an invoice for you to provide them with.

How many treatments will I need?

This depends on many factors. Speak to your practitioner about this. In some cases, you will see results after just one treatment. In others, your practitioner will suggest a number of treatments and will then re-assess your treatment plan.

How will I feel after my treatment?

In general, you should feel mentally and physically relaxed. You might feel sleepy or energised, depending on the treatment you had and how your body has responded to it. If you feel sleepy or drowsy, avoid driving or using other machinery.

Toxins may be released during treatment, lymph flow might be increased, so it is advisable to drink plenty of water. You might go to the toilet more often after Manual Lymphatic Drainage (MLD) treatment, especially if you are having treatment for swelling and congestion. After deeper muscle treatment, you might feel achey – healing pains which should disappear soon and leave you feeling better than before treatment. Acupuncture can sometimes leave you slightly ‘spaced out’, dizzy or tired, but this should pass quickly. There can also be a short-term flare-up of your symptoms while your energy clears and resettles. As much as possible, allow yourself some time to rest after a treatment.

After Acupuncture treatment occasionally there may be minor bruising at the needle point. Especially if you have a tendency to bruise we recommend refraining from facial treatments for at least two weeks ahead of any important events.

Ask your practitioner any questions you may have.